We're tempted to say it's magic or perhaps little elves.
Actually, it's a unique combination of technical wizardry including barcodes, an electronic warehouse management system and an easy to use website, all of which are connected to our secure database and web servers.
Think of all of the sophisticated gear the delivery person has when they bring you a package, scan the barcode on the parcel, and note the delivery on their hand held device. Now take it up a notch or two and that gives you an idea of what goes on behind the scenes at Owner's Locker.
With our warehouse management and tracking system, we know where each and every Locker is at any moment in time and we have a trail of each movement the Locker makes (which you can access with the Track My Locker function). Which means we also have a foolproof system to let us know whose Locker is whose.
Our technology also allows us to assemble all of the visit requests we get from you and other Members so that we can have everyone's Locker where they want it waiting for them when they arrive. The system keeps track of any changes to your itinerary you notify us of, constantly updating our delivery and pickup orders. Coming a day early, not a problem. Staying a few extra days, easy.
We know that it's your vacation we're dealing with and that there just isn't room for mistakes. We're very proud of our behind the scenes capability and even have a patent pending on the process!
When your arrival date nears, you receive an e-mail notifying you that your Locker is on its way, we pull your Locker from the warehouse, load it on one of our spotless delivery vans, each of which has a friendly driver, and take it to your resort so it is there waiting for you when you arrive. And when you go back home, the process works in reverse as we pick your Locker up when you leave, take it back to the warehouse where it is placed in storage until your next visit. You even get an e-mail confirming that your Locker made it home safely. Forgive us for bragging but our system even measures your Locker's "velocity" as it returns to the warehouse. If you return to your resort often, our computers suggest we store your Locker at the front of the warehouse. Now how cool is that?